Cyara Automated CX Assurance Platform
Cyara Automated CX Assurance Platform
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Cyara Automated CX Assurance Platform

Customer Smiles. Delivered at Scale.

About

The award-winning Cyara Automated CX Assurance Platform enables you to migrate your contact center operations to the cloud and assure your customer journeys from end-to-end with less effort, cost, and risk. With an automated, efficient approach to migration, Cyara gets you to the cloud faster and tests customer journeys from both the customer and agent perspective to assure aspects of the customer journey, like routing to the right agent, passing data, and voice quality are meeting expectations. Cyara then monitors these interactions in production to report on potential issues for faster resolution. With Cyara, you can launch your cloud-based contact center operations knowing that your CX is performing flawlessly, no matter the scale.


With Cyara, Twilio Flex customers can accelerate time-to-value for a contact center cloud migration in three ways:

  1. Automatically design, discovery and documentation of your current CX.
  2. Automate testing of your planned customer journeys with synthetic customers and Twilio Flex agents interactions.
  3. Automatically setup monitoring of your live Twilio Flex environment to deliver real-time insights on production issues, quickly identify areas that need attention, and assure optimal customer experience performance.


Cyara’s customers include leading brands across a variety of consumer and business segments, including technology, insurance, finance, travel, and retail. Every day, the most recognizable brands in the world trust the Cyara Automated CX Assurance Platform to deliver customer smiles at scale. For more information, please visit www.cyara.com.

Speed Your Migration to Twilio

Accelerate your migration, improve quality throughout the development cycle, and gain confidence that your new contact center is working as designed.

Enable a Cyara Virtual Agent for Twilio

Rapidly deploy agent call routing testing. Simulate agents, agent activity, and Computer Telephony Integration (CTI) functions. Test your agent routing logic, validate incoming interaction data, and automate a variety of agent activities.

Measure Voice Quality with Cyara Soft AGD

Easily set up, run, and maintain voice quality testing. Get immediate information on issues so you can restore voice quality and improve your customer’s experience.


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Cyara
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The award-winning Cyara Automated CX Assurance Platform helps companies accelerate customer experience development and contact center cloud migration, increase quality across all digital and voice channels, and assure customer journeys end-to-end.
www.cyara.com